Accredited IT Service Management Training Programs​

Our Unique Approach ensures effectiveness & efficiency

All our ITIL trainings are Accredited programs conducted by accredited trainers who work also as consultants with extensive experience on ITIL implementation. We deliver a full range of publicly available ITIL Service Management courses (Foundations, Intermediate and Expert courses). These courses can be provided in-house, tailored to a location, and time frame that suit your organisation. You can also register to one of our ITIL Open Course programs

 

 

 

 

 

 

 

 

 

 

Awareness & Introduction

• ITIL/ISO20000 Awareness (1/2 day)

• ISO27001 Awareness (1/2 day)

ITSM Foundations

Instructor-Led

•ITIL Foundation (3 days) Download Course Overview 

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•ITIL 4 Foundation (3 days) Download Course Overview

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• ISO20000 Foundation (2 days)

• ISO27001 Foundation (2 days)

 

e-Learning

•ITIL Foundation e-Learning Click Here

ISO27001/ISO20000 (Advance Courses)

        • ISO27001 Internal Auditor Course  -(2 days)

        • ISO20000 Internal Auditor Course  -(2 days)

 

ITIL Intermediate Course (Lifecycle Modules)

ITIL Intermediate courses (Capability Modules)

 

  • Planning, Protection and Optimization (PPO) - (4 days)

  • Service Offerings and Agreements (SOA) - (4 days)

  • Release, Control and Validation (RCV)  - (4 days)

  • Operational Support and Analysis (OSA)  - (4 days)

ITIL Expert, Managing Across the Lifecycle 

•ITIL Managing Across the Lifecycle (MALC) -(5 days)

ITIL Service Management Simulation

•Apollo 13 - ITSM Simulation Case Experience   - (1 day)

ITIL Service Management - Quest Customised Courses

A unique ITSM workshop for your organisation where course duration are based on your preferred contents:This unique and corporate workshop will allow your organisation to focus on fully understanding and apply  one or more  ITIL-based process  which will assist you in successfully manage the ITIL implementation project'