Accredited IT Service Management Training Programs
Our Unique Approach ensures effectiveness & efficiency
All our ITIL trainings are Accredited programs conducted by accredited trainers who work also as consultants with extensive experience on ITIL implementation. We deliver a full range of publicly available ITIL Service Management courses (Foundations, Intermediate and Expert courses). These courses can be provided in-house, tailored to a location, and time frame that suit your organisation. You can also register to one of our ITIL Open Course programs
Awareness & Introduction
• ITIL/ISO20000 Awareness (1/2 day)
• ISO27001 Awareness (1/2 day)
ITSM Foundations
Instructor-Led
•ITIL Foundation (3 days) Download Course Overview
•ITIL 4 Foundation (3 days) Download Course Overview
• ISO20000 Foundation (2 days)
• ISO27001 Foundation (2 days)
e-Learning
•ITIL Foundation e-Learning Click Here
ISO27001/ISO20000 (Advance Courses)
• ISO27001 Internal Auditor Course -(2 days)
• ISO20000 Internal Auditor Course -(2 days)
ITIL Intermediate Course (Lifecycle Modules)
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Service Strategy - (3 days)
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Service Design - (3 days)
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Service Transition - (3 days)
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Service Operation - (3 days)
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Continual Service Improvement - (3 days)
ITIL Intermediate courses (Capability Modules)
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Planning, Protection and Optimization (PPO) - (4 days)
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Service Offerings and Agreements (SOA) - (4 days)
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Release, Control and Validation (RCV) - (4 days)
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Operational Support and Analysis (OSA) - (4 days)
ITIL Expert, Managing Across the Lifecycle
•ITIL Managing Across the Lifecycle (MALC) -(5 days)
ITIL Service Management Simulation
•Apollo 13 - ITSM Simulation Case Experience - (1 day)
ITIL Service Management - Quest Customised Courses
A unique ITSM workshop for your organisation where course duration are based on your preferred contents:This unique and corporate workshop will allow your organisation to focus on fully understanding and apply one or more ITIL-based process which will assist you in successfully manage the ITIL implementation project'